FAQ
How long will it take to make my order?
All garments are hand made to order specifically for you!
It takes me approximately 4-12 weeks upon date of order to make your pieces for you. Orders may take a little longer than estimated due to large influx of orders around the same time, holidays, illness, etc (I'm just one person doing everything!).
Due to high order volume, I do not send individual email updates on orders. Please send me an email with your order number at any time for a status update!
**If you need your order by a specific date, please write a note at checkout or email me before or after the order is placed. I need at minimum 2-3 weeks for rush orders. I would recommend upgrading to priority shipping as well**
What if you don't sell my size or I am in between sizes?
Email me! I can do a custom size for you if you provide your measurements
Please make sure to double check the size chart before ordering! Each listing should have a specific size chart for that garment.
Do you do customizations?
I offer small free customizations on each piece - length, arm elastic size, shortening of the sleeves, etc. At this time I only accept customizations that are outlined on each listing.
Write your customizations in the box at checkout or email me after you place your order. I recommend having a soft tape measurer to figure out your different measurements.
Do you accept returns or exchanges?
Not currently, all sales are final. Due to the nature of made to order items, orders are non refundable. Each piece is uniquely made for you!
If there are fit issues with your garment, shoot me an email within 2 weeks of delivery, and we can figure it out!
What kind of material are you clothes made out of?
Everything is made from 100% cotton
The current season's fabric swatches are on each listing. New fabric options drop 2-3 times a year (stay up to date on instagram for the latest releases!).
How do I care for my garment?
I would recommend washing on cold and hanging dry. I usually throw mine in the dryer for 5 minutes after they are completely air dried to fluff them back up again.
If any stitching on your piece comes out over time, please email me and we can discuss repair!
Where are you based?
Austin, TX. I do not offer local pick up at this time.
What if my order was lost/never delivered/etc?
Unfortunately, I do not have any control over packages once I drop them off. If you have any questions about your order after it has shipped, please contact your local post office. USPS is slow and understaffed, so please be patient!
Do you ship internationally?
Not at this time, I'm only shipping within North America - US, Mexico, and Canada.
Contact info: giddyupgoodsco@gmail.com
Please send me an email with any questions (I do not always see instagram DMs)! I will try my best to get back to you within 24-72 hours